Watch How the City of Mesa Decided to Deploy an AI-Powered SMS Chatbot
Back in December, we announced the City of Mesa’s decision to deploy an AI-powered Aspect SMS chatbot to their residents for utility bill pay and more. The CIO of the 3rd-largest city in Arizona was...
View ArticleWhy You Can’t Just Convert FAQs into a Customer Service Chatbot 1:1
As companies are exploring the use of customer service chatbots, one of the first candidates of content that come to mind to “botify” is the existing FAQs often represented on corresponding sections on...
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Don’t Confuse Speech Recognition with Natural Language Understanding When...
Do you remember a scene in Star Trek IV in which Scotty picks up the mouse of a 20th-century computer and tries to speak through it? It was funny then, still is today. But will we still laugh in say 10...
View ArticleHow Much Can Chatbots Save Your Contact Center?
Over the past few years, contact center spending has increased significantly as savvy businesses transform their processes to meet the growing demand for high-quality customer support. But the...
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How The General Meets the Needs of Their Customers Using Aspect CXP
For a great low rate you can get online Go to The General and save some time I’m sure you’ve heard the jingle for The General. It’s boot camp-style cadence is pretty darn catchy. But there’s actually...
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Reduce Customer Frustration with Context Cookies
My children — who are not little kids and more accurately young adults — don’t remember a time without easy access to the internet. They’re pretty savvy, not only because they’ve grown up online, but...
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Chatbots – Reigniting the Spark in B2C Engagement
Chatbot technology has already made an everlasting digital footprint when it comes to customer engagement. With the advancement of technology, including artificial intelligence (AI) and natural...
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Celebrate International Coffee Day with Us and Perk Up Your CX
Did you know that today is International Coffee Day? Add some pep to your step (and your IVR) with our new Coffee Break web series, Modern IVR: Perk Up Your CX. When you register, you’ll receive one...
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What Do Consumers Expect from Your Chatbot?
As artificial intelligence (AI) technology continues to advance, contact center leaders are able to deploy chatbots with increasingly human-like behavior to give customers more personalized support....
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eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service
In today’s day and age, providing a great customer experience is a must. By 2020, customer experience will overtake price and product as the key brand differentiator, according to a recent Walker...
View ArticleChatbots als zeitgemäße Self-Servicekomponente im Bankenbereich
Social Media und Smartphones haben die Ansprüche und die Erwartungshaltung der Kunden an Schnelligkeit und Verfügbarkeit bereits nachhaltig verändert. Sie erwarten mehr als nur eine Basisversorgung,...
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Access AI & the Virtual Roundtable
Last week, the first ever issue of Access AI’s AI Magazine was released. Access AI’s goal is to deliver content that moves the artificial intelligence (AI) conversation forward and addresses pressing...
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Access AI & ein Virtueller Roundtable
Anfang Oktober erschien die erste Ausgabe einer neuen englischen Publikation: Access AI. Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne...
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Chatbots—Just What the Doctor Ordered
Earlier this year, Florence was nothing more than a hobbyist’s development project, and the chatbot was used as a simple symptom checker. Just months later, Florence has evolved into an automated...
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Three Reasons to Do Your Black Friday Shopping with a Chatbot
Across the country, Americans are eagerly anticipating the coming holiday. Thanksgiving? Get real—we know that you haven’t even put the turkey in the oven before your mind starts to wander to Black...
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Chatbot Saves Drivers $4 Million in Parking Ticket Fines
If you thought chatbots were just for shopping advice, think again. The underlying technology behind the sociable software has become immensely powerful, intuitive, and is starting to enter into a...
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The Case for Self-Service: Your Customers Don’t Want to Talk to You
Faced with a conundrum, my son came to me the other day asking for help. He was attempting to register for spring semester classes, but because of a missing prerequisite, he wasn’t able to register...
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The State of the Bot Going Into 2018
2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? Let’s have a look. It is still early Much like in...
View ArticleNeue Wege zum Vertragsabschluss – Energieversorger testet individualisierte...
Mobil und vernetzt – das sind zwei der wesentlichen Kennzeichen der Kundengeneration von heute. Damit im Zusammenhang steht auch die Erwartung, dass Informationen schnell und vor allem bequem verfügbar...
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Can Sophia Answer the Question: What Do We Want Out of AI?
Over the last several months I’ve continuously seen ‘Sophia’, in the news. Whether she is trolling Chrissy Teigen, taking her first steps at CES, or discussing her future in Korea, Sophia is sure to be...
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