Pew Research reported last year that two-thirds of Americans now have smartphones. However this doesn’t necessarily mean that a phone call is still the preferred contact channel. The way customers use their phones has radically changed. 
The modern mobile device not only enables talk, but also text, web and messaging interactions. This presents a myriad of opportunities for organizations, including how connected IVRs can engage and delight their customers.
Join Tim Thrush, Aspect’s Senior Practice Manager of Self-Service Interaction Enablement Services, on Tuesday, February 9, 2016 at 2:00 PM EST for the Speech Technology Magazine Roundtable, Conversational IVRs.
Tim will tackle how to develop strategies to engage Millennials over the IVR channel and how to increase internal self-service and improve employee retention. Register for this interactive roundtable webinar now!
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