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Trend zu Self-Service im Kundenservice wächst weiter
Dem Thema Künstliche Intelligenz (KI, auch: Artificial Intelligence, AI) und seinen disruptiven Auswirkungen auf alle Branchen können sich Unternehmen und Konsumenten aller Altersgruppen heute nicht...
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Younger shoppers expect improved customer service during promotional periods
It’s no secret that the retail sector has suffered a sustained period of difficulty in recent times, with the highstreet losing some well-known and well-loved brands in 2018 and further brands...
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Merry Christmas and a Happy New Year!
As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations....
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When Self-Service Falls Short
Remember the old days when a day or two before your scheduled doctor’s appointment you’d receive a phone call from a person confirming your appointment? The reminder calls still happen, but more...
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The customer service advancements worth paying more for
Disruption to traditional business models in recent years has meant that today’s consumers are more demanding than ever – they expect to able to access services instantly through intuitive apps and...
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Consumers increasingly comfortable with human-mimicking robots in customer...
As advanced technologies with machine learning capabilities become more and more commonplace and the general public become more accustomed to interacting with these types of technologies and virtual...
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Traditional comms channels: a last resort for consumers?
The humble telephone has been a fixture of the customer engagement experience for many decades. It’s still a hugely important piece of the puzzle, but the evolution in mindset of the younger...
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Mayday, mayday: Coping with an influx in your customer interactions
This weekend marks another bank holiday in the UK, and with the warmer months settling in, you will no doubt begin to experience influxes in customers – both physically and online – as millions of...
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Ready to Elevate Your Self-Service? Meet the Coach at ACE 2019!
Bill Gates’ first four words during his TED talk: “Everyone needs a coach.” He makes a good point—the characteristic common to high-performing people, whether they are athletes or executives, is the...
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Getting the Most from Aspect Via, Unified IP, and Advanced List Management?...
The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him, but now he shares it every single chance he gets: “Have a coach.” The right coach might not...
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Join us at ACE Europe to discover best practices for delivering greater ROI
ACE Europe 2019 is here and is set to be our most insightful installment yet, with users and influencers given the opportunity to exclusively learn about the new Aspect, hear our latest product...
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